Refund Policy

Refund Policy

At Wave Solution, we are committed to delivering high-quality, customized digital and content-related services tailored to each client’s unique requirements. Due to the personalized and intangible nature of our services, we maintain a transparent and strict refund policy to protect both parties.

1. General Refund Policy

1.1 Advance Payment Requirement

All services offered by Wave Solution require 100% advance payment before work begins.

1.2 No Refund After Work Commencement

Once payment is made and the project has started, no refunds will be issued. This policy exists because our services involve custom planning, research, and execution that cannot be reused or resold.

1.3 Revisions Policy

  • We offer up to 2 revisions within the scope of the original agreement to ensure client satisfaction.

  • Requests beyond the original scope or excessive revisions may result in additional charges.

2. Exceptional Circumstances

Although refunds are generally not permitted, the following exceptional cases may be reviewed:

2.1 Non-Delivery of Services

If Wave Solution fails to deliver the agreed service within the promised timeframe due to internal issues, we will review the case and may offer a partial or full refund, depending on the situation.

2.2 Incorrect or Duplicate Payments

If an overpayment or duplicate payment is confirmed, the excess amount will be refunded promptly.

2.3 Inability to Fulfill the Order

In rare circumstances where we are unable to complete a project due to technical limitations or unavoidable constraints, a full refund may be issued at our discretion.

3. Refund Request Process

3.1 Submitting a Request

All refund requests must be submitted in writing and should include:

  • Order details

  • Proof of payment

  • A clear explanation of the issue

3.2 Processing Time

  • Requests will be reviewed within 7 business days.

  • If approved, refunds will be processed within 14 business days using the original payment method.

3.3 Final Decision

All refund decisions are made solely by Wave Solution and are final and binding.

4. Refund Limitations

4.1 Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind or personal preference

  • Dissatisfaction based on subjective opinions

  • Failure to provide required information or approvals on time

4.2 Third-Party Payment Providers

Wave Solution is not responsible for delays, fees, or issues caused by third-party payment processors. Any refunds related to such issues will follow their respective policies.

5. Customer Support

We strongly encourage clients to contact our support team before requesting a refund. Our goal is always to resolve concerns professionally and ensure a positive experience.

Contact Us

For any questions regarding this Refund Policy, please contact us .